Privacy Policy

We may collect information including your name, email address, telephone number and information you voluntarily provide about your property, education, relocation, business or investment requirements.

We use personal information to respond to enquiries, arrange conversations or consultations, understand your requirements, provide agreed services, communicate with you and coordinate appropriate professional introductions where required.

Depending on the circumstances, we may process your personal information because:

Contract — processing is necessary to take steps at your request before entering into a contract or to provide services that you have asked us to provide.

Legitimate interests — processing is necessary for our legitimate business interests, such as responding to enquiries, managing client relationships, operating and improving our business and protecting our services, provided that those interests are not overridden by your rights and interests.

Legal obligation — we may need to process or retain certain information to comply with applicable laws or regulatory requirements.

Consent — where consent is required, for example for certain marketing communications or non-essential website technologies, we will ask for it separately. You may withdraw consent at any time.

Nova Solis works with a network of independent UK professionals and service providers.

Depending on the nature of your enquiry, these may include accountants, solicitors and other legal professionals, regulated immigration advisers, mortgage or property finance professionals, education specialists, property professionals, surveyors and other relevant service providers.

We will only share personal information where it is appropriate and lawful to do so. Where we are making a professional introduction specifically for you, we will normally discuss this with you before sharing your details.

We may also use trusted suppliers that provide services necessary to operate our business, such as website hosting, email, communications, IT and administrative services.

We do not sell your personal information.

Where Nova Solis introduces you to an independent professional or organisation, that professional may become a separate data controller for the personal information you provide to them.

Their handling of your information will be governed by their own privacy policy and professional or regulatory obligations.

Nova Solis does not control how independent professionals use information once you have entered into a separate relationship with them.

Nova Solis works with international clients, including clients in Kazakhstan, Kyrgyzstan and other countries.

Where personal information needs to be transferred outside the United Kingdom, we will take reasonable steps to ensure that the transfer is made lawfully and that appropriate safeguards are used where required.

We will not routinely share a client's personal information internationally merely because the client is based overseas.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and regulatory requirements.

General enquiries that do not develop into a client relationship will normally be retained for no longer than 24 months, unless there is a legitimate reason to keep the information longer.

Where you become a client, relevant records may be retained for a longer period where necessary for contractual, legal, accounting, regulatory or dispute-resolution purposes.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it.

We will not automatically add you to a marketing mailing list simply because you make an enquiry.

Where we send marketing communications, we will do so in accordance with applicable data protection and electronic communications requirements.

You can ask us to stop sending marketing communications at any time by contacting us.

Our website may use cookies and similar technologies that are necessary for the website to operate properly. It may also use optional technologies for purposes such as analytics or improving website performance.

Where consent is legally required for non-essential cookies or similar technologies, these should not be activated until you have made your choice.

You can manage available cookie preferences through the website's cookie controls and through your browser settings.

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:

–request access to personal information we hold about you;

–ask us to correct inaccurate or incomplete information;

–ask us to erase your information in certain circumstances;

–ask us to restrict the way we use your information;

–object to certain processing;

–request transfer of certain information where applicable; and

–withdraw consent where processing is based on consent.

Not all rights apply in every situation, as this depends partly on why and how the information is being processed.

To exercise your rights, please contact us using the details below.

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Nova Solis UK Consultancy

A trading name of Alpha Metro Ltd

869 High Road

London

N12 8QA

United Kingdom

Email: hello@novasolisconsultancy.com

Mobile & WhatsApp: +44 7377 337008

UK Office: +44 203 772 7217

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address them.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations.

The latest version will be published on this website with the date of the most recent update.